Customer Support Expert - New Grad

GlossGenius is seeking a Customer Support Expert to join their team, focusing on delivering exceptional support to their diverse clientele. As a company, GlossGenius empowers over 100,000 service businesses by providing an AI-driven platform that streamlines operations and enhances client engagement.

In this role, the Customer Support Expert will be responsible for offering personalized assistance to customers, addressing inquiries via phone, email, and text. The position involves mastering the GlossGenius product to effectively resolve issues and collaborating with the team to achieve company goals related to customer acquisition and retention. Additionally, the expert will contribute to refining support resources and leverage AI tools to enhance ticket resolution efficiency.

Candidates should have at least one year of experience in a customer-facing role, preferably within a SaaS environment. Strong communication skills, both written and verbal, are essential, along with the ability to adapt to various communication styles. A proactive, team-oriented approach is crucial, as is comfort with utilizing AI-powered tools to improve support processes.

The starting base salary for this position ranges from $55,000 to $60,000 annually, complemented by a comprehensive benefits package. This includes health and dental insurance options, fertility and adoption benefits, a generous parental leave policy, a 401(k) plan, professional development stipends, and pre-tax commuter benefits. Additional perks encompass a home office stipend and team bonding opportunities, such as annual company retreats and virtual events.

GlossGenius fosters a collaborative and flexible work environment, with employees working onsite two days a week in their New York City office. The company has been recognized for its innovative approach and commitment to employee well-being, making it an attractive workplace for professionals seeking growth and impact in the tech industry.