Customer Support Specialist

As a Customer Support Specialist at Diligent Corporation, you will serve as the first point of contact for clients, handling Tier 1 support inquiries and ensuring each interaction enhances customer satisfaction. This role involves resolving technical issues, guiding users through software functionalities, and collaborating closely with internal teams to address client needs effectively.

Your primary responsibilities will include diagnosing and resolving technical and software issues related to internet connectivity, login problems, and application errors. You will gather and analyze customer information to identify root causes, provide clear solutions, and escalate complex issues to appropriate teams when necessary. Maintaining accurate records of interactions and staying updated on system changes are also key aspects of the role.

The ideal candidate will have 1–3 years of experience in phone-based software application support, technical support, or customer service. Strong problem-solving skills, technical aptitude, and excellent verbal and written communication abilities are essential. Proficiency in Windows OS and familiarity with other major operating systems are required. A passion for delivering outstanding customer service and the ability to remain composed under pressure are crucial.

Diligent offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of innovation and collaboration, providing opportunities for professional growth and development within a global team dedicated to making a positive impact.