Customer Tech Support - Spanish - Pune (Hybrid)
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Customer Solutions Analyst role...
Our Technical Support team is an integral link for our 33k+ customers to get the most out of our SaaS solutions. You will become part of an upbeat, high-energy work environment with a myriad of diverse interpersonal and interdepartmental interactions, whilst learning invaluable and transient on-the-job skills. You will use your experience, personality, and people skills to make an immediate contribution to our team and positively impact customer loyalty and satisfaction levels.
We want you to be our Customer Solutions Analyst - Spanish and English, where you will provide frontline technical assistance and support to SiteMinder customers globally.
As the first point of contact, you will be a key asset in maintaining SiteMinder branding and providing the right resolution across our complete produc...