Data Analyst - Customer Experience

ABOUT SOLACE

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Bloomberg funding announcement here

ABOUT THE ROLE

We're hiring a Data Analyst to sit on the Customer Experience Operations team. This is a hands-on, builder role — not a BI analyst who schedules reports, but someone who can own the full stack of CX analytics: writing the SQL, building the dashboards, answering the ad hoc questions, and helping the team understand what the data actually means.

You'll be the embedded analyst for CX leadership, working directly with our VP of Customer Experience and Customer Operations team, and supporting our broader analytics function through partnership with the Data team. This role was created because we need dedicated analytical h...