Director, Global Field Enablement
The Director of Global Field Enablement at Klaviyo is responsible for leading the enablement strategy across the entire go-to-market (GTM) and post-sale lifecycle. This includes pipeline generation, sales execution, and customer engagement, ensuring consistent execution and measurable outcomes such as faster ramp times, higher productivity, and stronger attainment. The role involves close collaboration with various teams, including GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and Revenue Operations, leveraging AI-enabled tools to enhance team effectiveness and continuous learning.
Key responsibilities encompass owning the enablement KPI framework, designing and delivering enablement programs across the customer lifecycle, leading product launches and field kickoffs, managing the global enablement tech stack, and driving process improvements. The director will also partner with competitive intelligence and product marketing to ensure content remains current with market and competitive trends, and will design an operating model that balances central standards with regional autonomy. Additionally, the role involves leading and developing a high-performing, globally distributed enablement team.
Candidates should have over 10 years of experience in enablement, learning and development, product marketing management, or related roles, spanning at least two customer-facing functions. A minimum of 5 years managing and developing high-performing teams, ideally across multiple regions, is required. Experience in subscription/SaaS environments, particularly with hyperscale cloud-native platforms, is preferred. The ideal candidate will be comfortable owning enablement for both top-of-funnel pipeline generation and closing/post-sale motions, with a strategic vision for global field enablement. Strong relationship-building skills, exceptional coaching abilities, and a deep understanding of GTM methodologies are essential. Proficiency with modern GTM/enablement technology, including conversation intelligence, content/knowledge platforms, and learning management systems, is also important.
The base salary for this position ranges from $180,000 to $270,000 USD annually, depending on experience and location. In addition to base salary, the total compensation package may include participation in the company’s annual cash bonus plan, variable compensation for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Specific details about the compensation package will be provided during the hiring process.
Klaviyo is a rapidly growing company that empowers creators to own their destiny by making first-party data accessible and actionable. The company fosters a culture of innovation and excellence, aligned with its values, and offers opportunities for professional growth and development. Joining Klaviyo means becoming part of a team that is dedicated to delighting customers and driving business growth through personalized experiences.