Director of People & Operations

ABOUT THE ROLE

Location: New York City, NY or Boston, MA (flexible hybrid)

Counsel Health is seeking a founding Director of People & Operations to build our human resources and internal operational infrastructure from 0 to 1. We are looking for a rare hybrid: a strategic leader who can design a long-term people strategy, and a relentless operator who isn't afraid to manage the "nitty-gritty" of physician licensing and 1099 onboarding.

You will be the primary architect of our corporate culture, compliance frameworks, and clinician-facing operations. This role is pivotal in ensuring that as we scale, our internal systems remain as robust and high-quality as the care we provide.

What you’ll do

- Own and run core People Operations activities, including payroll processing, HRIS management, etc.

- Serve as a first-line point of contact for employees, handling complex employee situations with professionalism, empathy, and discretion.

- Build, document, and continuously improve People processes to ensure consistency, compliance, and a great employee experience as the company scales.

- Partner closely with team leadership to design and execute people programs, including performance processes, manager enablement, and employee experience initiatives.

- Ensure compliance with employment laws and internal policies, partnering with leadership as needed. Establish all HR policies, handbooks, and compliance protocols for a distributed, multi-state workforce.

- Collaborate cross-functionally with Finance, Legal, and leaders across the company on people-related initiatives.

- Partnering closely with Clinician Ops and Talent Leadership to ensure the seamless transition from candidate to employee is flawless, and that onboarding remains optimized.

- Audit existing workflows to identify gaps before they become problems; you’ll be the one to say, "We need a system for this," and then go build it.

What you’ll bring

- 8-10+ years in HR/People Operations, with a pr...