Disputes Officer
The Disputes Officer role at Capital on Tap involves managing the end-to-end process of cardholder transaction disputes. As part of the Disputes Team, the officer will engage directly with customers to resolve transaction queries, ensuring fair and consistent outcomes that align with regulatory standards. Capital on Tap is a financial platform offering a range of products, including business credit cards and SME-focused financial tools, serving over 200,000 customers with a commitment to simplifying small business operations.
Key responsibilities include assessing the validity of dispute claims, determining chargeback eligibility, and conducting thorough investigations by analyzing transaction data and customer documentation. The officer will prepare and submit chargebacks for both UK and US cases, adhering to Visa regulations and timelines. Maintaining clear communication with customers throughout the fraud investigation process is essential, as is collaborating with internal teams to monitor fraud trends and enhance preventive measures.
Candidates should have experience in the cards or payments industry, with knowledge of card scheme core rules and FCA regulations. The role requires the ability to manage complex caseloads within regulatory timescales and internal service level agreements. A self-starter attitude, meticulous investigative skills, and a strong work ethic are essential for success in this position.
Capital on Tap offers a comprehensive benefits package, including private healthcare with dental and optician services, worldwide travel insurance, anniversary rewards, a salary sacrifice pension scheme with up to 7% match, and 28 days of holiday plus bank holidays. Additional perks include an annual learning and wellbeing budget, enhanced parental leave, and a dog-friendly office environment.
The company fosters a culture of inclusivity and professional growth, encouraging employees to take ownership of their roles and contribute to the company's mission of supporting small businesses. With a dynamic work environment and opportunities for career progression, Capital on Tap is an ideal place for individuals looking to make a meaningful impact in the fintech industry.