Document Specialist (National)
The Document Specialist (National) at InfoTrack US plays a pivotal role in coordinating between customers and field agents to ensure timely and accurate order fulfillment. This position is fully remote, allowing candidates from anywhere within the contiguous United States to apply. As a member of the Operations group, the Document Specialist reports through their Team Lead to the Fulfillment Manager.
In this role, you will handle customer inquiries and escalations, collaborating with customer support, customer success managers, and field affiliates to ensure timely deployment and status updates. Your responsibilities include preparing and reviewing legal document orders for filing with courts, achieving productivity goals, and generating daily/weekly reports for management on individual metrics. Additionally, you will develop and improve systems for tracking orders to maximize efficiency for customers.
Ideal candidates should have 1-2 years of legal or litigation support experience, with a preference for California experience. Strong problem-solving skills, the ability to multitask, and a customer-focused approach are essential. Proficiency in Microsoft Office Suite and Adobe Acrobat is required, with experience in Slack and Service Cloud considered a plus. A high degree of attention to detail and reliability is crucial.
Compensation for this role ranges from $19.35 to $25.00 per hour, depending on experience and qualifications. Benefits include excellent health, dental, and vision plans, a 401(k) match, and 20 days of paid time off. The company fosters a culture of learning, development, and career growth, aiming to provide a fulfilling work environment for its team members.
InfoTrack US is a global leader in legal technology, connecting law firms to courts and essential litigation services. The company is committed to improving the efficiency of law firms and the legal system through innovative solutions. Joining InfoTrack US offers an opportunity to be part of a dynamic team dedicated to making a difference in the legal industry.