Enterprise Account Executive, Financial Services
Talkdesk is seeking an experienced Enterprise Account Executive to drive new business development and manage the full sales cycle within large enterprise accounts in the Financial Services sector. This role involves building strategic relationships, aligning internal resources, and executing value-based SaaS/CCaaS sales strategies to meet and exceed revenue targets. The position is based in Richmond, VA, and requires over 50% travel.
Key responsibilities include fostering and expanding relationships with business units and divisions within enterprise customers, creating and nurturing strategic alliances, and understanding customers' business strategies to manage long-term, sustainable portfolios. The role also involves managing the end-to-end sales process by engaging appropriate resources such as Sales Engineers, Professional Services, Executives, and Partners, and bringing innovative ideas that showcase Talkdesk's competitive advantage. Additionally, the Enterprise Account Executive will develop comprehensive sales strategies and plans to ensure consistent achievement of objectives over both short and long terms.
Candidates should have over 8 years of outside/direct sales experience, preferably in SaaS, with a proven track record of exceeding quotas. Experience in selling enterprise software solutions into Financial Services accounts and strategic value-based selling is essential. Strong analytical skills, business acumen, and the ability to adapt to changing environments are required. The role also demands excellent communication and presentation skills, extensive negotiation and contract development experience, and comfort operating in a fast-paced, dynamic startup environment. A BA/BS degree is required, and knowledge of CCaaS is a plus.
Compensation includes an on-target earnings (OTE) range of $300,000 to $330,000, with potential for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Benefits encompass medical, dental, vision, life, and disability insurance, an Employee Assistance Program (EAP), a 401(k) plan, uncapped paid time off (subject to manager approval), 14 paid holidays annually, and paid sick leave.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The company fosters an inclusive culture where diverse perspectives drive success, and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdesk empowers its team members to drive meaningful impact while giving back to the communities and environment around them. The company has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join Talkdesk as they shape the future of customer experience automation.