Enterprise Client Success Manager
As an Enterprise Client Success Manager at Array, you will serve as a trusted advisor and strategic partner to our largest and most impactful accounts. Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring compelling consumer products to market faster. We offer a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace through embeddable widgets or a clean, modern API. Our private label offerings drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
In this role, you will manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships and understanding business challenges to deliver tailored strategies that align Array’s solutions with client goals. You will take ownership of clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal. Proactively problem-solving for clients by resolving or anticipating issues is a key aspect of the role. Additionally, you will identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products. Driving product roadmap decisions that will deliver ROI for both the customer and Array is also expected. Collaboration with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals is essential. Maintaining an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner, is crucial. A habit of using AI tools to think, build, and ship faster is expected—it’s your default, not an afterthought.
The ideal candidate will have 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention, and revenue growth. A proven track record of managing and expanding high-impact, strategic relationships is essential. Exceptional interpersonal skills with a track record of growing and retaining accounts via excellent client service are required. An entrepreneurial mindset and a willingness to take ownership of the success of your accounts are important. Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, fintechs, and credit services organizations is a plus. A belief that AI is reshaping work, and an instinctive use of it to accelerate everything you do, is expected.
Array offers a competitive base salary starting at $150,000, depending on experience. The compensation package includes a commission structure. Benefits include full medical, dental, and vision coverage, with premiums covered at 100% for full-time employees and 70% for dependents. We offer unlimited PTO and sick leave, plus 14 company holidays to encourage a healthy work-life blend. A 100% 401k match up to 4% with immediate vesting is provided. Generous and competitive parental leave for all parents is available. A $1,000 desk setup subsidy is offered to set up your unique remote office. A $100/month subsidy for wifi/cell phone expenses is provided. Summer Fridays (half-day Fridays) typically from late May to the end of August are part of our benefits. AnniversArray kits for work anniversaries are also included.
At Array, we are committed to fostering a diverse and inclusive environment where everyone feels empowered to bring their best selves to work. We value continuous improvement and a willingness to experiment, empowering individuals and teams to deliver the best products for our clients and users. Joining Array means being part of a remote-first company focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.