Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at Canva, you will lead the post-sale relationship for strategic accounts, ensuring high customer satisfaction through onboarding, training, adoption, and advocacy. This role is integral to extending Canva's tradition of exceptional customer engagement and success.

Your primary responsibilities include understanding customer objectives, building strong relationships, and identifying growth opportunities within existing accounts. You will collaborate closely with account teams to forecast, renew, and expand customer engagements, while also developing best-in-class processes and playbooks for operating as a top SaaS business and solutions provider.

The ideal candidate has a proven track record of exceeding quotas, with over three years of enterprise-level post-sales experience in B2B SaaS. You should possess a strategic and creative commercial mindset, the ability to leverage data and analytics to influence decisions, strong communication skills, and the agility to adapt and learn in a rapidly scaling environment.

Canva offers a range of benefits, including equity packages, an inclusive parental leave policy, an annual Vibe & Thrive allowance to support your wellbeing and social connection, and flexible leave options to empower you to recharge and support your personal goals.

Joining Canva means becoming part of a rapidly growing team dedicated to empowering users worldwide to design. With over 270 million monthly active users, Canva provides a dynamic environment with opportunities for professional growth and development.