Enterprise Services Engineer
The Enterprise Services Engineer (ESE) at Tanium plays a pivotal role in delivering hands-on technical expertise to clients through both remote and on-site engagements. Operating within a collaborative team environment alongside Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers, ESEs are integral to the success of Tanium's customers. Their primary responsibility is to manage and maintain the Tanium platform and its modules, ensuring they meet customer-specific objectives in Operations, Risk, Compliance, Asset, and Security domains. This role offers continuous opportunities to apply advanced technical skills in large enterprise settings, leveraging the full capabilities of Tanium's platform.
In this capacity, ESEs work closely with customers to operationalize, administer, and maintain the Tanium Platform, addressing complex technical issues both independently and collaboratively. They identify opportunities for customers to derive greater value from the platform and communicate effectively to meet customer needs. Additional responsibilities include conducting daily health checks on assigned accounts, collaborating with Technical Support Engineers on strategic customer activities, contributing to activity tracking, after-action reviews, root cause analyses, and daily status reports. ESEs also document best practices and playbook entries, work closely with Customer Success Managers to enhance Tanium's operational status within key accounts, and provide technical guidance to customer IT support staff.
Candidates for this role should possess a BA/BS degree or equivalent experience, with over five years in IT or consulting and at least five years in Systems Administration or Engineering. An active TS/SCI clearance or higher is required. Hands-on experience with Tanium is highly advantageous. Strong troubleshooting skills, effective verbal and written communication abilities, and a broad knowledge across several technical domains are essential. Deep expertise in areas such as Endpoint Security, Endpoint Support/Troubleshooting, Incident Response/Vulnerability Management, Systems Management, Systems Administration, Software Engineering, and Utility Scripting (e.g., Bash, PowerShell, VBScript, Python) is highly valued. Demonstrated critical thinking skills and the ability to decompose complex problems into manageable components are crucial.
While specific compensation details are not provided, Tanium offers a comprehensive benefits package that includes medical, dental, and vision plans, family planning benefits, health savings accounts, flexible spending accounts, transportation savings accounts, a 401(k) retirement savings plan with company match, life, accident, and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
Tanium fosters a culture that emphasizes collaboration, respect, and diversity. The company is committed to revolutionizing how large enterprises and governments address complex IT challenges, leveraging unique perspectives and collective actions. Tanium has been recognized on the Forbes Cloud 100 list for ten consecutive years and continues to be acknowledged as a great place to work. Employees are encouraged to contribute to their communities through volunteer time off (VTO), with each team member having five days set aside for this purpose.