Head of Operations
About Giga
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise workflow automation. To achieve this, we need more great people!
The work affects millions of people every day and our people at Giga have autonomy and make true impact. We have a fantastic team, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
- Voice AI startup Giga raises $61M Series A
- DoorDash and Giga Partnership
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please keep reading.
About the role
We are looking for a strategic, AI and technology focused Head of Operations to lead and transform how our business runs day to day. This is a pivotal leadership role where you will own the efficiency, scalability, and continuous improvement of our operations and people systems, with a strong mandate to embed AI tools and automation at every level of the business.
This role will partner directly with our CEO and leadership team. You will act as both an operational leader and an internal AI champion: identifying where artificial intelligence can reduce friction, cut costs, and unlock capacity across teams, while also running structured pilots and evaluations of emerging AI systems to determine whic...