Healthcare Client Support & Administrative Assistant

Role Overview
We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.
This role is primarily client-facing and focused on phone and email support, scheduling
assistance, and general administrative coordination. The ideal candidate has prior experience in
a healthcare setting, understands HIPAA compliance, and is comfortable interacting with
patients and insurance-related inquiries in a professional, empathetic manner.

Key Responsibilities
Client & Patient Support
● Answer inbound phone calls and respond to client inquiries professionally
● Respond to emails and follow up on patient questions or requests
● Provide clear, calm, and friendly communication to patients
● Serve as a primary point of contact during business hours (Mon–Fri)

Administrative Support
● Assist with appointment coordination and scheduling support
● Update and maintain basic patient information as directed
● Support providers with administrative follow-ups as needed
● Maintain accurate records and documentation in accordance with practice standards

Healthcare Systems & Tools
● Use the practice’s Electronic Medical Record (EMR) system for basic tasks
● Work within the phone system to manage inbound and outbound calls
● Utilize Google Workspace for email, calendars, and internal communication
● Follow all internal workflows and compliance guidelines