Help Desk Specialist

The Help Desk Specialist at Strongpoint Partners provides frontline technical support to end users, ensuring the reliable operation of hardware, software, and network systems. This role is integral to the IT team, contributing to the company's mission of delivering integrated retirement services to small- and mid-sized businesses.

Key responsibilities include offering Tier 1 and Tier 2 technical support, troubleshooting Microsoft Office 365 applications, building and deploying laptops managed through Microsoft Intune, diagnosing network and VPN connectivity issues, managing user accounts in Office 365, ensuring endpoint security compliance, maintaining accurate asset records, and escalating complex incidents as needed.

Candidates should have 3-5 years of experience in a Help Desk or IT Support role, strong knowledge of Office 365 administration, experience with Microsoft Intune or similar tools, a solid understanding of networking fundamentals including VPN technologies, familiarity with ITSM tools, and excellent communication and problem-solving skills. Preferred qualifications include a bachelor's degree in a related field and relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

The anticipated salary range for this position is $55,000 to $65,000 annually. Strongpoint Partners offers a comprehensive benefits package, including health, dental, vision, life, and disability coverage, unlimited paid time off, flexible work options, and incentive bonus programs.

Strongpoint Partners fosters an inclusive environment that values diversity, collaboration, and respect. The company supports ongoing learning and career development, providing growth opportunities within a dynamic and fast-growing organization recognized as one of Inc. 5000's Fastest Growing Private Companies in America.