Implementation & Advanced Services Lead
Ledgy, a rapidly growing company specializing in equity management and financial reporting solutions, is seeking an Implementation & Advanced Services Lead to oversee and enhance the onboarding experience for new customers. This role is pivotal in transforming Ledgy's customer engagement strategy to support anticipated hyper-growth over the next 12 months. The company, founded in Switzerland in 2017, operates globally with offices in Zurich and London, serving some of Europe's most valuable companies across nine countries.
In this role, you will be responsible for managing the entire onboarding process, from self-serve and AI-driven journeys to comprehensive enterprise migrations. You will lead a small, AI-focused team dedicated to delivering these services. Additionally, you will scale Ledgy's Advanced Services, a paid offering that allows customers to outsource key elements of equity plan administration, aiming to become a significant revenue driver for the company.
The ideal candidate will possess strong project management skills, with experience in consulting, professional services, or systems implementation, and a proven track record of managing complex, multi-stakeholder projects. A solid understanding of data systems and AI tools is essential, as is the ability to lead customer interactions confidently, particularly with C-suite stakeholders. Experience with equity or share plans is advantageous.
While specific compensation details are not provided, Ledgy offers a dynamic and collaborative work environment with opportunities for professional growth. The company emphasizes a culture of humility, transparency, ambition, and impact, aiming to deliver the best experience for its customers and end-users.
Joining Ledgy means becoming part of a diverse, international team committed to innovation and excellence in equity management solutions. As the company continues to expand its market presence, this role offers the chance to shape the future of customer engagement and contribute to the company's success.