Implementation Analyst
The Implementation Analyst at Modulr plays a pivotal role in ensuring the seamless integration of Modulr's payment automation platform for new clients. This position is situated within the Customer Success team, which is dedicated to delivering exceptional service and support to Modulr's diverse clientele. Modulr, a leading payments automation platform, processes over 200 million transactions and £180 billion annually, serving more than 6,000 businesses across various sectors.
In this role, the Implementation Analyst will manage the technical onboarding process, ensuring accurate setup and timely go-lives for clients. Responsibilities include configuring Modulr's suite of products and integrations, providing hands-on technical support during onboarding and early go-live phases, and collaborating with third-party partners like Visa and Thredd to facilitate successful integrations. The analyst will also coordinate customer access across sandbox and production environments, utilize tools such as Postman for troubleshooting API issues, and manage implementation and support tickets through platforms like Freshdesk.
Candidates should have experience in implementation, operations, or technical support within a fintech or regulated environment. A working knowledge of APIs and system integrations, along with hands-on troubleshooting experience, is preferred. Strong organizational skills, the ability to manage multiple priorities effectively, and clear communication skills are essential. A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency is also desirable.
Modulr offers a comprehensive benefits package, including a Company Share Option Plan (CSOP), providing employees with the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation. An annual discretionary bonus is paid in May for the previous year, based on both company and individual performance. Flexible benefits are available, with £1,000 to spend on options such as private medical insurance, gym membership, dental care, and more. Additionally, employees have access to a wellbeing app offering confidential, on-demand therapy, coaching, counselling, and management training.
Modulr fosters a dynamic and inclusive company culture, emphasizing innovation, collaboration, and continuous learning. As a rapidly growing company, Modulr provides ample opportunities for career advancement and professional development. Joining Modulr means becoming part of a team committed to transforming the future of finance operations through cutting-edge payment automation solutions.