Innovation Lab Manager - Refurbishment Quality UK
HI, WE’RE BACK MARKET.
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
You'll be the solo UK operator of our brand new London Innovation Lab - part quality detective, part tech evangelist, part public face of Back Market UK.
Think: disassembling phones live on TV, auditing sellers on-site, and helping shape what quality refurbishment looks like at scale.
📍 London (Waterloo Station) | Permanent contract | 1 remote day/week
YOUR MISSION (IF YOU ACCEPT IT) 🥇
What you'll work on:
- Run weekly mystery orders: Order, inspect, and disassemble devices end-to-end (packaging, battery, accessories) to audit seller quality and ensure compliance with Back Market standards
- Own all UK media and public outreach - Lead press interviews, TV appearances, influencer workshops, and live device demonstrations. You'll be the UK equivalent of our France and US lab experts who appear on major media outlets
- Operate and architect the Innovation Lab - Host press conferences, investor roadshows, and client discovery workshops that showcase Back Market's leadership in refurbishment technology
- Conduct on-site seller audits - Visit UK factories to collect insights, identify quality issues, and translate findings into actionable improvement plans for Seller Success Managers
- Advise sellers on optimization - Build a knowledge network and curate a catalog of com...