Intake Specialist
The Intake Specialist at USA Employment Lawyers serves as the first point of contact for potential clients, playing a crucial role in the firm's mission to advocate for employees nationwide. This full-time, in-office position is based in Fort Lauderdale, Florida, operating Monday through Friday from 8:30 a.m. to 5:00 p.m. The firm specializes in representing workers in wage-and-hour matters, including overtime, off-the-clock work, unpaid wages, and related employment claims.
In this role, the Intake Specialist is responsible for handling inquiries, conducting screenings, gathering facts, and assessing case viability. They respond to prospective clients with urgency, build trust, and use a consultative approach to guide qualified prospects toward becoming signed clients. Additionally, the specialist facilitates the sending and explanation of engagement/retainer agreements, exercises judgment on case acceptance, supports the team with general office tasks, coordinates communication between clients and attorneys, and assists with research and evidence gathering.
Candidates should be bilingual in English and Spanish, with an associate’s degree or comparable education; a bachelor’s degree is preferred. Prior law firm intake experience is strongly preferred, though relevant intake experience from other professional service environments may also be considered. The role requires soft sales skills to convert prospects without hard-selling tactics, proficiency in using online tools for conducting thorough research, comfort working in a fast-paced, small-team setting, quick thinking and urgency, and strong organizational and accuracy skills.
This position offers the opportunity to directly influence case intake and the firm's focus areas, impacting profitability and success. The Intake Specialist will work closely with leadership, gaining hands-on experience in a dynamic legal environment, with potential pathways into areas such as paralegal or operations work. The role provides autonomy with meaningful responsibilities and the chance to shape the firm's growth and client relations.
Compensation details are not specified in the provided information.