IT Engineer, Data Center
ABOUT FLUIDSTACK
At Fluidstack, we’re building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light.
We’re working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers’ outcomes as our own, taking pride in the systems we build and the trust we earn. If you’re motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next.
ABOUT THE ROLE
As an IT Engineer, DC and FluidStack's on-site IT support backbone, you'll own the full device lifecycle — from provisioning macOS, Windows, and iOS devices before new hires walk in the door to ensuring secure, compliant retirement and disposal on the way out. You'll be the go-to problem solver for hardware, software, and networking issues across a fast-moving AI infrastructure environment, partnering closely with remote IT and Security teams to keep everything documented, escalated, and resolved. Beyond break/fix, you'll play a meaningful role in our security compliance posture — supporting SOC 2 and ISO 27001 requirements, contributing to audit evidence, and helping enforce the IT procedures that keep our data centers and end-user environments secure.
FOCUS
- Serve as the primary on-site support contact for hardware and software break/fix, diagnosing and resolving issues across laptops, desktops, mobile devices, peripherals, and networking equipment — escalating to remote IT/Security teams with thorough documentation as needed.
- Prepare, configure, and deploy end-user devices (macOS, Windows, iOS/iPadOS) for new hires and contractors, ensuring MDM enrollment and identity provider account provisioning are complete before day one.
- Maintain a complete and accurate hardware asse...