IT Service Analyst

The IT Service Analyst at Taft Law's Columbus office is responsible for providing technical support to attorneys and staff, ensuring seamless operation of computer systems and software. This role is integral to maintaining the firm's commitment to exceptional client service through effective technology solutions.

Key responsibilities include assisting users with daily use of computer programs and equipment, demonstrating proficiency in Microsoft Office 2016, Office 365, Windows 10, and network technologies. The analyst will also support remote access technologies such as Terminal Services, VPN, and wireless solutions, along with other legal-specific applications. Strong problem-solving, analytical, and communication skills are essential for success in this role.

Candidates should possess 3-4 years of IT-related experience and an Associate’s Degree; a four-year degree or equivalent experience is preferred. Proficiency in Microsoft Office programs is required, and the ability to move equipment weighing up to 25 pounds and install equipment under desks is necessary.

Taft Law offers a collaborative work environment with advanced technological resources, providing opportunities for professional growth and development. Employees are encouraged to apply through the firm's online application system.