IT Support Analyst
Incode Technologies is seeking an IT Support Analyst to join their team in Mexico City. As a leading provider of identity solutions, Incode is revolutionizing online identity verification to foster digital trust across various industries, including finance, government, retail, hospitality, and gaming. The IT Support Analyst will play a crucial role in ensuring the seamless operation of Incode's technology infrastructure, supporting a diverse and rapidly growing global team.
In this role, the IT Support Analyst will be the first point of contact for IT-related issues within the Mexico City office. Responsibilities include providing Level 1–2 technical support for software, hardware, connectivity, and access issues, managing user provisioning and de-provisioning workflows, overseeing endpoint deployment and device lifecycle management, and supporting collaboration tools such as Zoom Rooms, Slack, and Microsoft 365. Additionally, the analyst will ensure the reliability of office technology, document IT procedures, coordinate hardware procurement and software licensing, and identify opportunities to automate and improve IT processes.
Candidates should have at least 2 years of experience in IT Support or a related IT Operations role, with a focus on Level 1–2 service desk support. Proficiency in managing user accounts and access through Okta, experience with endpoint management platforms like Kandji or Intune, and hands-on administration of Microsoft 365 are essential. Familiarity with collaboration tools such as Slack, Zoom, and Notion, as well as operating systems like macOS and Windows, is also required. Fluency in English, both written and spoken, and the ability to work onsite at least three days per week are necessary.
Incode offers flexible working hours and an open vacation policy, promoting a healthy work-life balance. As a rapidly scaling company, Incode provides opportunities for professional growth and the chance to contribute to innovative projects that have a global impact. Joining Incode means becoming part of a dynamic team dedicated to shaping the future of digital trust.
Incode Technologies is a Series B unicorn valued at $2 billion, recognized as a leader in the Gartner® Magic Quadrant™ for Identity Verification. The company serves a diverse clientele, including Citi, AirBnB, Block, Chime, Sixt, and TikTok, delivering AI-powered identity verification solutions that enhance security and user experience across various sectors. Incode's mission is to empower businesses and governments to provide frictionless, secure identity verification, fostering trust in the digital world.