IT Support Engineer L3
The IT Support Engineer L3 at Mitratech is a pivotal role within the company's global IT team, responsible for ensuring seamless technology operations across the organization. Mitratech, a leader in compliance and automation technology for legal, risk, and HR professionals, serves over 20,000 clients worldwide, including 30% of the Fortune 500.
In this role, the engineer will serve as the primary point of contact for internal customers, addressing and resolving issues related to hardware, software, Microsoft 365 applications, and account management. The position involves troubleshooting Windows 11 and macOS environments, managing user accounts and access permissions, and deploying new hardware for employees. Additionally, the engineer will contribute to process improvements and explore the integration of AI tools to enhance IT support efficiency.
Candidates should possess a Bachelor's degree in Computer Science or a related field, or have at least five years of equivalent hands-on experience. Proficiency in troubleshooting Windows 11 and macOS systems, administering Active Directory and Microsoft Entra ID, and supporting Microsoft 365 applications is essential. Experience with ticketing systems, strong communication skills in English, and the ability to work hybrid in Hyderabad are also required. Preferred qualifications include scripting experience with PowerShell, relevant Microsoft certifications, and familiarity with AI applications in IT workflows.
While specific compensation details are not provided, Mitratech offers a comprehensive benefits package that includes a casual dress code, wellness challenges, worldwide parental leave policy, world-class training, professional development opportunities, and a mentor program.
Mitratech fosters a culture of transparency, growth, inclusivity, trust, and ownership. The company emphasizes continuous improvement, open communication, and a global perspective where everyone thrives. Employees appreciate the work-life balance, flexibility, and the opportunity to work with cutting-edge technologies in a collaborative environment.