IT Support Engineer
Tenable, Inc. is seeking an experienced IT Support Engineer to join their team. This role involves providing high-touch technical support for users, managing endpoint security, and assisting with user onboarding. The position is based in Tel Aviv, Israel, and offers a full-time, on-site opportunity.
As an IT Support Engineer at Tenable, you will be responsible for diagnosing and resolving complex technical issues related to Windows and macOS environments, mobile devices, and core business applications. You will provide high-touch technical assistance to C-suite executives and remote global staff, ensuring minimal downtime for critical business operations. Additionally, you will utilize AI tools to accelerate the creation of technical documentation and internal "How-To" guides, and ensure all staff devices are patched, compliant, and secure at all times. Your role will also involve provisioning hardware and access to Tenable’s services and applications for new hires, conducting IT orientation training, and maintaining and troubleshooting local office networks, Wi-Fi, and conferencing technologies.
To be considered for this role, candidates should have at least 3 years of technical support experience, ideally in a fast-paced or global high-tech environment. Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS, is essential. Hands-on experience with MSP/MDM tools like JAMF, BigFix, and ticketing systems such as ServiceNow is required. A solid understanding of TCP/IP, Wi-Fi, and common information security practices is necessary. Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users, are crucial. The ability to lead or participate in internal IT projects independently is also important.
While not mandatory, familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus is advantageous. Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials are beneficial. Experience working with AI tools such as Google Gemini and Claude is a plus.
Tenable offers a comprehensive compensation package, including medical, dental, vision, disability, and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
At Tenable, the company culture emphasizes collaboration, respect, and excellence. Employees are encouraged to work together to build and innovate best-in-class cybersecurity solutions for customers. Joining the #OneTenable team means partnering with some of the most talented and passionate people in the industry, with the support and resources needed to do work that truly matters.