(Junior) Sachbearbeiter Mahnwesen (d/m/w)

As a (Junior) Sachbearbeiter Mahnwesen (d/m/w) at Auto1 Group, you will join the Captive Finance Team, focusing on the development of credit business and debt collection within the Autohero Finance Department. Autohero, an innovative online shop for certified used cars, is part of Auto1 Group, Europe's leading platform for automotive trade, offering customers a convenient and transparent way to purchase high-quality used vehicles.

In this role, you will manage the international Autohero Consumer Finance portfolio, ensuring seamless service delivery. Your daily tasks will include providing both telephone and written support, communicating with customers, service providers, authorities, and agencies. You will negotiate arrangements such as deferrals and payment pauses with delinquent customers, act as a liaison to other departments, and contribute to process improvements by bringing in your ideas. Additionally, you will serve as the point of contact for customers interested in financing options.

The ideal candidate has successfully completed commercial training with a strong numerical aptitude. You should have at least two years of relevant experience in customer contact and negotiation, with additional experience in receivables management being advantageous. Excellent communication and negotiation skills, attention to detail, and a results-oriented mindset are essential. Proficiency in standard Office and Google tools, experience with CRM systems, and very good German language skills (both written and spoken) are required; English skills are a plus.

Auto1 Group offers a 100% remote working environment, allowing you to work full-time from anywhere. The company supports personal growth by encouraging the contribution of your own ideas and provides on-the-job learning opportunities. Additional benefits include a supplementary company pension plan and access to Babbel language courses.