Junior Technical Support Specialist Level 1 - Night Shift
Onapsis is seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team in Bucharest. In this entry-level role, you will serve as the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. This position offers an excellent opportunity to build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. Please note that this role requires working night shifts from 18:00 to 02:30 AM.
As a Junior Technical Support Specialist, your primary responsibilities will include responding to incoming customer cases and inquiries via the SFDC ticketing system, gathering key technical details to assist in troubleshooting, and performing initial investigation steps using internal documentation and tools. You will also validate customer entitlement and licensing, assist in managing licensed systems and users, and collaborate with internal teams to ensure license usage aligns with customer contracts. Documenting case details, escalating unresolved issues to higher-level engineers, and contributing to the internal knowledge base are also key aspects of this role.
The ideal candidate will have 0–2 years of experience in a technical support or IT helpdesk role, including internships and academic projects. A basic understanding of IT concepts such as operating systems, networking, and enterprise applications is essential. Strong communication and problem-solving skills, the ability to learn quickly, and comfort working with ticketing systems are also important. An interest in developing skills in SAP, enterprise security, and Onapsis products is highly desirable.
Onapsis offers a launchpad to build your career in enterprise application security, with hands-on mentorship from experienced support engineers and opportunities for professional development and certification. We foster a collaborative, high-achievement culture and provide competitive compensation and benefits.
Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP and Oracle. Powered by the Onapsis Research Labs, our team is responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. We proudly serve hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100.