Kundenservice Mitarbeiter für Rückabwicklungen (d/m/w)

The position of Kundenservice Mitarbeiter für Rückabwicklungen (d/m/w) at Auto1 involves joining a dynamic customer service team within a fast-growing automotive technology company. Auto1 is a major player in the digital automotive trade, operating platforms for buying and selling vehicles across Europe. As part of the customer service department, you will work at the intersection of digital innovation and client interaction to ensure smooth experiences for customers navigating returns and cancellations.

Your primary responsibilities include handling customer inquiries and processing requests related to returns and transaction cancellations. You will communicate directly with customers via phone, email, and other digital channels, guiding them through return procedures while maintaining high standards of customer satisfaction. Day-to-day, you will collaborate with internal teams such as logistics, payments, and sales to resolve issues and ensure that returns are processed efficiently and transparently.

Successful candidates should possess excellent communication and organizational skills, with a strong customer orientation and ideally some previous experience in customer service or a related field. Fluency in German is essential, and comfort using digital tools and systems is highly preferred. A structured approach to problem-solving, attention to detail, and the ability to remain calm under pressure are key assets for this role.

Auto1 offers an attractive work environment with a modern office, opportunities for professional development, and benefits such as flexible working hours and staff discounts. The company values diversity, teamwork, and the drive to innovate within the automotive sector, providing you with the chance to build a meaningful and rewarding career.