Kundenservice-Support für Reklamationen - remote deutschlandweit (d/m/w)

The Kundenservice-Support für Reklamationen role at Auto1 offers an excellent opportunity to join the Customer Service team of a rapidly growing automotive platform. Auto1, a leading European digital automotive marketplace, connects buyers and sellers via its innovative online solutions. As part of the remote support division, this role provides nationwide coverage across Germany, ensuring accessibility and support for a diverse customer base.

In this position, the core responsibility is to handle and resolve customer complaints and claims related to vehicle transactions. Daily duties include responding to inbound requests—via phone, email, and chat—in a professional manner, investigating issues, providing solutions, and ensuring customer satisfaction. Team members also coordinate with internal departments to clarify cases, document outcomes, and optimize complaint management processes.

Required qualifications for this role include strong communication skills in German, a customer-centric approach, and previous experience in customer service, ideally within complaint or claims management. Candidates should exhibit empathy, decisiveness, and the ability to handle difficult conversations. Familiarity with CRM software and a well-organized, independent working style are essential.

Auto1 offers a modern remote work environment, flexible working hours, and opportunities for ongoing training and career advancement within a dynamic and supportive team. Employees benefit from digital onboarding, employee discounts, and attractive compensation packages. The company's focus on innovation and personal development fosters a positive and engaging workplace culture.