Legal Support Specialist (Scheduling & Outreach)
The Legal Support Specialist (Scheduling & Outreach) at ABC Legal Services plays a pivotal role in managing court hearing coverage through efficient scheduling, dispatching, and real-time coordination. This position is integral to Docketly, a sister company of ABC Legal Services, which specializes in providing stand-in attorneys for the creditor’s rights industry. By combining proprietary software with a nationwide network of attorneys, Docketly has redefined legal support services.
Key responsibilities include coordinating and dispatching attorneys for high-volume daily hearings, managing scheduling changes, cancellations, and urgent coverage gaps, and confirming assignments to ensure accurate, full coverage. The role also involves communicating with attorneys and clients to ensure seamless service, conducting outbound calls to schedule hearings and support client needs, tracking metrics, maintaining scheduling data, and supporting reporting. Additionally, the specialist partners with internal teams to improve processes and execution.
The ideal candidate possesses strong communication skills and confidence on the phone, is highly organized with the ability to multitask in a fast-paced setting, and is solutions-oriented with strong problem-solving skills. Comfort working toward goals and performance metrics is essential, as is being tech-savvy with the ability to learn new systems quickly. Individuals who thrive in fast-paced, high-volume environments, enjoy phone-based work, are self-starters eager to grow with a scaling company, and are team players who take initiative and solve problems proactively are highly valued.
Compensation for this full-time, entry-level position includes a competitive salary, with benefits such as health, dental, and vision insurance, 401(k) with company matching, paid time off, seven paid company holidays, four floating holidays per year, life insurance and AD&D insurance, long-term disability, health care reimbursement flexible spending account, dependent care flexible spending account, employee assistance program, and pet insurance.
ABC Legal Services fosters a dynamic and collaborative company culture, offering growth opportunities within a scaling company. The organization values team players who take initiative and solve problems proactively, providing an environment where individuals can thrive in fast-paced, high-volume settings.