Live Ops Lead

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.

ROLE OVERVIEW

The Live Ops Lead will take part in our day-to-day casino operations, creating and executing engaging promotions, tournaments, and special events that drive player retention, engagement, and monetization across our platform.

CORE RESPONSIBILITIES

Events & Promotion Management

- Design, plan, and execute a calendar of tournaments, challenges, and special events

- Create compelling in-game promotions that drive engagement and monetization

- Coordinate themed events aligned with holidays, game launches, and marketing campaigns

- Analyze event performance and iterate on strategies to improve outcomes

Live Operations Execution

- Manage the implementation and scheduling of live operations activities

- Ensure flawless execution of promotions, bonus events, and special features

- Troubleshoot operational issues in real-time to minimize player impact

- Coordinate with Platform team for technical implementation of special events

Player Engagement Strategy

- Develop strategies to increase daily active users and session length

- Create and optimize engagement loops through well-timed events and rewards

- Work with the retention team to implement targeted player reactivation campaigns

- Design loyalty-building initiatives that encourage regular platform visits

Revenue Optimization

- Balance player experience with monetization opportunities in promotional design

- Collaborate with Co...