Loyalty Specialist
The Loyalty Specialist at Tebra plays a pivotal role in enhancing customer retention by addressing cancellation requests and proactively identifying potential issues affecting customer satisfaction. This position is integral to the Loyalty Team, focusing on maintaining strong relationships with clients and ensuring their continued success with Tebra's services. Tebra, headquartered in Costa Rica, is a leading provider of integrated healthcare software solutions for independent medical practices, offering a comprehensive platform that combines electronic health records, billing, and patient engagement tools.
In this role, the Loyalty Specialist will handle inbound cancellation requests, analyze both quantitative and qualitative customer metrics to detect early signs of dissatisfaction, and make outbound calls to proactively resolve issues. Collaboration with cross-functional teams, including Account Management, Onboarding, and Accounting, is essential to ensure a cohesive and positive customer experience. Additionally, the specialist will document detailed customer feedback regarding cancellation reasons and retention strategies in Salesforce, contributing valuable insights to the company's customer retention efforts.
Candidates should possess at least two years of experience in customer service or a similar role, demonstrating a professional and friendly demeanor. Strong problem-solving skills, attention to detail, and excellent verbal and written communication abilities are crucial. The ideal candidate will be a self-motivated learner who thrives in dynamic environments and enjoys engaging with customers to address their concerns. Familiarity with Salesforce, Slack, and Google Suite is preferred.
Tebra offers a comprehensive benefits package, including healthcare coverage and wellness programs. Employees have access to resources like Gympass for fitness and Telus Employee Assistance Program for mental health support. In Costa Rica, additional perks such as wellness and childcare subsidies, as well as university education discounts, are available.
Joining Tebra means becoming part of a dynamic and innovative team dedicated to simplifying healthcare for independent practices. The company fosters a culture that values customer-centricity, simplicity, and collaboration, providing opportunities for personal and professional growth. Tebra's commitment to its employees is reflected in its supportive work environment and dedication to celebrating successes together.