Manager, KYC Due Diligence Policy & Strategy
The Manager, KYC Due Diligence Policy & Strategy at Block, Inc. is a pivotal role within the Customer Onboarding team, which is part of Block's Financial Crimes organization. This team is responsible for safeguarding Block's ecosystem by establishing secure customer onboarding protocols, continuous monitoring, enhanced due diligence (EDD), and compliant account restoration processes. The role encompasses setting Know Your Customer (KYC) policies and strategies across all of Block's business lines, including Square, Cash App, and TIDAL, with a particular focus on identity verification and EDD.
In this capacity, the Manager will lead the development, review, and maintenance of enterprise-wide KYC policies, standards, supplementary guidance, and exception requests. They will monitor regulatory changes, assess their impact on existing KYC frameworks, and ensure that global standards align with local requirements. Collaboration with cross-functional teams is essential to implement KYC requirements, and the Manager will advise compliance technology teams on policy requirements shaping KYC solutions. Additionally, they will define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification, and provide guidance on the appropriate use of automation in KYC decision-making. Monitoring KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements is also a key responsibility. Serving as a subject matter expert to business units, legal, audit, and risk partners, the Manager will participate in governance forums and support regulatory examinations and internal audits. They will also identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation, such as model drift, bias, false positives/negatives, and explainability gaps.
Candidates should have over 10 years of experience in BSA/AML/KYC compliance or compliance operations within a financial services firm, preferably in payments or fintech. A proven track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters is essential. Strong knowledge of compliance regulations, risks, and typologies, coupled with an analytical, metrics-driven approach to building substantiated solutions, is required. Excellent written and verbal communication skills, along with the organizational ability to manage competing priorities in an agile, fast-paced environment, are necessary. The ability to execute independently and at a high level while working effectively with team members at all levels is crucial. Demonstrated fluency in AI, including framing ambiguous compliance problems for AI, critically evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance standards, is preferred. Experience engaging federal or international banking regulators, relevant certifications (such as CAMS, CFE, CFCS, CRCM), and exposure to AI/ML-driven compliance or risk-decisioning tools are advantageous.
While specific compensation details are not provided, Block, Inc. offers a comprehensive benefits package that includes health insurance, retirement plans, and other perks. The company is committed to building a more inclusive economy where customers have equal access to opportunity and strives to live by these values in building its workplace.
Block, Inc. fosters a culture of innovation, collaboration, and impact. With a distributed team since its inception, many roles can be performed remotely from the countries where Cash App operates. The company tailors its experience to ensure employees are creative, productive, and happy, providing opportunities for growth and development within a dynamic and inclusive environment.