Manager of Enterprise AI Success.
Cresta, founded in 2017 out of Stanford's AI Lab, is a leading enterprise AI platform specializing in customer experience. The company has raised over $270 million from top investors, including a16z, Greylock, and Sequoia. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The company's mission is to unlock the true potential of the customer experience, turning every conversation into a competitive advantage.
The Director of Enterprise Customer Success at Cresta will lead and develop a high-performing team of AI Success Managers supporting enterprise customers. This role involves building the operating rhythm, coaching culture, and customer strategy that enables the team to deliver exceptional outcomes across a complex enterprise portfolio. The Director will partner closely with Sales, Product, Engineering, Marketing, and Professional Services to drive retention, expansion, and long-term customer value.
Key responsibilities include hiring, coaching, and developing a world-class team of Enterprise AI Success Managers, guiding the team in building trusted relationships with executive, operational, and technical stakeholders, and ensuring customers have clear success frameworks and actionable plans. The Director will also coach and support AI Success Managers in managing multiple complex enterprise accounts simultaneously, help the team move customers from AI ideas to real-world impact, and lead the team’s strategy and execution around customer health, renewals, risk mitigation, and expansion.
The ideal candidate will have experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment. A strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts is essential. Experience leading teams that manage a high-volume portfolio of complex enterprise customers, with the prioritization, grit, and operational rigor required to deliver meaningful outcomes at scale, is also required.
Cresta offers a dynamic and innovative work environment where employees are encouraged to grow and make a significant impact. The company values collaboration and cross-functional alignment, providing opportunities to work closely with various departments to ensure a seamless customer experience and accelerate customer outcomes. Joining Cresta means being part of a mission-driven team dedicated to transforming customer experiences through AI.
Cresta's culture emphasizes the importance of every customer conversation, aiming to turn each interaction into a competitive advantage. The company is committed to innovation and excellence, continuously developing AI solutions that enhance customer experiences. Employees have the opportunity to work with leading minds in AI and contribute to the future of AI-driven customer experiences.