Manager, People Solutions
Metropolis is seeking a Manager, People Solutions to oversee the execution, coordination, and ongoing optimization of our Central People Operations function. Reporting directly to the Director, People Operations, you will serve as the operational bridge between frontline processing and leadership by driving team performance against daily delivery objectives, automating workflows, and resolving complex transactional escalations. In this role, you will lead and mentor a team of People Solutions Coordinators, translate operational data into strategic insights, and build strong cross-functional partnerships with Payroll, HR, Legal, Risk, and Field Leadership to fuel Metropolis's rapid growth.
As the Manager, People Solutions, your key responsibilities will include establishing, refining, and maintaining operational procedures, standard operating procedures (SOPs), and daily delivery schedules to ensure high-quality service execution. You will oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream. Leading automation and AI initiatives, such as large language model (LLM)-assisted intake and automated triage routing, will be essential to increase turnaround times and operational efficiency. Additionally, you will serve as the senior escalation point for complex employee transactional issues, utilizing data and past experience to drive resolution. Collaborating cross-functionally with Payroll, HR, Legal, Risk, and Field Leadership to align on shared priorities and smooth operational handoffs will be crucial. Analyzing field-level error patterns and partnering with Field Leadership on corrective actions to improve data quality at the source will also be part of your role. Providing regular performance reporting and actionable operational insights to the Director, People Operations, and managing, coaching, and developing a team of People Solutions Coordinators will be key aspects of your daily work.
To be considered for this role, you should have 5+ years of progressive experience in People Operations, HR Operations, or Shared Services, with direct experience supervising or managing a team. Deep hands-on expertise with enterprise HRIS platforms such as Workday, UKG, or ADP, ensuring data accuracy across high-volume processes, is required. A proven track record of evaluating operational workflows, implementing process improvements, and integrating automation or AI tools to drive team efficiency is essential. Demonstrated experience partnering effectively with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations is necessary. Strong analytical skills with a history of leading medium-to-large operational projects end-to-end and resolving non-routine HR issues are important. Proven ability to take ownership of results, clarify expectations, anticipate blockers, and reliably deliver on commitments is expected. Strong communication and influence skills to collaborate across functions and make sound operational recommendations are vital. A creative problem-solving mindset with a passion for challenging assumptions, digging to root causes, and driving continuous innovation is highly valued.
Metropolis offers a competitive salary range of $115,000 to $140,000 annually, commensurate with experience. The compensation package includes a lucrative stock option plan, bonus plans, and comprehensive benefits such as healthcare coverage, a 401(k) plan, short-term and long-term disability coverage, and basic life insurance. Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience, requiring employees to be on-site at least four days a week.
Metropolis is pioneering the Recognition Economy—a future where mundane repetition disappears, and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. Joining Metropolis means becoming part of a diverse group of problem solvers united by a single mission. Our people are the driving force behind everything we do. We believe in providing our team with the resources and support they need to not only succeed but thrive. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.