Manager, Revenue Operations
We’re looking for a Manager, Revenue Operations to own and evolve Salesforce as our primary go-to-market system of engagement. In this role, you’ll lead day-to-day platform operations while improving how Sales, Marketing, and Customer Success work across our GTM tech stack.
You’ll balance hands-on administration with systems thinking — solving immediate needs while driving durable improvements that increase trust, efficiency, and visibility across revenue workflows. You will also directly manage and develop one team member, ensuring strong execution, prioritization, and growth within the RevOps function.
WHAT YOU’LL DO
PLATFORM OWNERSHIP & SUPPORT
- Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution.
- Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests).
- Identify recurring issues and implement root-cause fixes to reduce ticket volume over time.
- Set intake, prioritization, and service standards that create clarity and predictability for stakeholders.
TEAM LEADERSHIP
- Manage and develop one Revenue Operations team member, providing clear priorities, coaching, and performance feedback.
- Allocate workload effectively across support, projects, and optimization work.
- Raise the execution bar by reinforcing quality standards, documentation discipline, and stakeholder communication best practices.
- Create growth opportunities and skill development plans to build long-term capability within the function.
SYSTEM CONFIGURATION & OPTIMIZATION
- Configure and optimize Salesforce (Flows, automation, validation rules, layouts, queues/routing, permission sets, reports, dashboards).
- Ensure data integrity and scalable process design across core objects (Lead, Account, Contact, Opportunity).
- Support rollout and optimization of Service Cloud functionality.
- Translate business needs into durable, scalable technical solu...