Manager, Technical Account Management (TAM) French Speaking
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Redis is the driving force behind real-time data platforms, empowering organizations to build, deploy, and scale modern applications with unmatched speed, resilience, and efficiency. Trusted by enterprises worldwide, Redis enables mission-critical workloads across financial services, retail, gaming, SaaS, and beyond.
As Redis continues to expand its enterprise footprint, we are investing in a world-class Technical Account Management organization focused on deep technical adoption, operational excellence, and long-term customer value realization.
ROLE OVERVIEW
We are seeking an experienced Manager, Technical Account Management (TAM) to lead and scale a high-performing team of enterprise TAMs in the South EMEA. This leader will be responsible for driving technical adoption, production resiliency, best-practice implementation, and measurable customer health outcomes across a portfolio of strategic enterprise accounts.
The TAM organization serves as a proactive technical advisory function not reactive support. Your team will ensure Redis is architected, deployed, and operated according to enterprise-grade standards, deeply embedded within customers’ engineering ecosystems, and positioned for long-term expansion.
Success in this role will be measured by:
- Customer health score improvement
- Adoption depth and feature utilization
- Production resiliency and risk reduction
- Renewal and expansion readiness measured by Net Revenue Retention (NRR)
- Deep understandings of customers’ success criteria
- Meaningful proacti...