Partner Operations Manager

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

ROLE OVERVIEW

Redis is building a world-class global partner ecosystem to scale revenue through resellers, GSIs, and cloud service providers.  We are seeking a Partner Operations Manager to serve as the operational owner of the Redis Partner Network (partner program), with primary responsibility for partner onboarding, program execution, and operational rigor across the ecosystem.

 

This role is program-first, owning the day-to-day execution of partner onboarding and lifecycle processes, while also providing responsive, secondary operational support to local Partners & Alliances teams in APAC and EMEA time zones to unblock routine execution.

 

You will operate at the intersection of process, systems, and partner experience, ensuring partners are enabled, compliant, and productive from day one.

 

KEY RESPONSIBILITIES

Partner Program & Onboarding (Primary)

- Own end-to-end partner onboarding across resellers and service partners, including:

- Partner intake, validation, and approval workflows

- Program tier assignment and eligibility checks

- Legal contract readiness and system activation

- Serve as the operational backbone of the Redis Partner Network, ensuring:

- Consistent application of program rules, benefits, and requirements

- Clean handoffs between Sales, Channel, Legal, Finance, and Systems

- Manage partner setup across core systems (e.g., partner portal, CRM, deal registration, certifications)

- Maintain onboarding SLAs, track bottlenecks, and drive continuous improveme...