Team Lead, Renewals

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop a team of Renewals Specialists to achieve retention and revenue targets

- Set clear performance goals, KPIs, and career development plans

- Foster a high-performance, collaborative, and accountable team culture

Renewal Management

- Lead the renewal process for assigned accounts to improve renewal rates.

- Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts.

- Prepare accurate renewal quotes and contracts in line with company policies.

- Ability to independently run a full renewals process with efficiency and urgency

Customer Engagement

- Build strong relationships with customers to understand their needs and challenges.

- Present renewal information independently and confidently

- Clearly communicate complex renewal contracts

Negotiation and Objection Handling

- Address customer objections related to renewals.

- Negotiate contract terms and pricing for mutually beneficial agreement.

- Creativity with deal structure.

Data Analysis

- Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts.

- Report regularly to senior leadership on renewal status and key metrics.

Cross-functional Collaboration

- Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach.

- Strong collaboration around problem solving

- Demonstrates patience and asser...