Marketing and Intake Coordinator
The Marketing and Intake Coordinator at Crisp Recruit plays a pivotal role in enhancing the firm's visibility and client relations. This position combines creative marketing with empathetic client intake, supporting the firm's mission to deliver unparalleled legal services. The role is based in Garden City, New York, and involves close collaboration with a team of renowned legal professionals.
Key responsibilities include managing the firm's social media presence across platforms such as Facebook, Instagram, LinkedIn, and X. This involves posting, scheduling, monitoring engagement, and supporting paid social campaigns. The coordinator will also develop engaging content to enhance the firm's online presence and reach. In addition, the role involves answering and triaging inbound inquiries, gathering key facts, tracking lead sources, and efficiently routing qualified callers to the appropriate attorney. Conducting empathetic interactions to understand client needs and implementing and monitoring paid advertising campaigns under the guidance of the Marketing Director are also essential duties. Maintaining accurate records of client interactions and intake notes using Clio, as well as providing regular updates on marketing performance and client outreach success, are integral to the position.
The ideal candidate should have 2–3 years of experience managing social media platforms, creating content, and supporting paid social advertising or boosted campaigns. Strong verbal and written communication skills are essential for effectively engaging with clients and team members. Reliability, punctuality, and dependability are crucial, as the role supports live intake calls and daily onsite marketing execution. The ability to handle stressful client situations with care and understanding, along with strong organizational skills to manage multiple tasks efficiently, is required. Familiarity with legal terms and processes is preferred but not essential. Technical proficiency with Clio and Microsoft Office 365 for data management and communication is necessary.
Compensation for this full-time, on-site position is approximately $65,000 per year, depending on experience and fit. Additional benefits include health insurance, with the firm covering the majority of costs depending on plan selection, a 401(k) with employer match available after the eligibility period, and three weeks of paid time off annually, along with all governmental holidays.
Joining Crisp Recruit offers the opportunity to work closely with a team of renowned legal professionals, providing exposure to multiple legal disciplines and enhancing personal development. The firm fosters a collaborative culture with opportunities for career growth, including the potential to ascend into a Director of Marketing role based on performance. This position allows for a direct impact on clients' journeys, influencing their experience from the onset.