On-Site IT Support Analyst

Wilson Elser, a leading defense litigation firm with over 1,400 attorneys across 46 offices nationwide, is seeking an On-Site IT Support Analyst for its Houston office. The firm is recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

In this full-time, on-site role, the IT Support Analyst will serve as the primary technology support expert for attorneys and staff in the Houston office. Responsibilities include troubleshooting and resolving hardware, software, and peripheral issues, supporting video conferencing and A/V systems, and managing equipment for new hires and departing employees. The analyst will also collaborate with regional supervisors and other IT teams to coordinate user requirements and ensure seamless technology operations.

Candidates should have a minimum of two years of technical support experience, including proficiency with Windows 10 & 11, Microsoft Office O365, Active Directory & Azure AD, Zoom Rooms & Microsoft Teams, and VPN and remote access technologies. Experience in IT Service Management (ITSM) and ITIL environments is required, along with strong analytical and problem-solving skills. A Bachelor’s degree in Computer Science, Information Security, or a related field is preferred, along with certifications such as CompTIA A+, CompTIA Network+, or MCDST.

Wilson Elser offers a competitive salary and benefits package designed to support employees both professionally and personally. The firm fosters a culture of collaboration, innovation, client service, and mutual respect, providing opportunities for career growth and development.

Joining Wilson Elser means becoming part of a dynamic team committed to excellence in legal services. The firm values diversity, equity, and inclusion, and offers a supportive environment where employees are empowered to grow their careers and contribute meaningfully.