Operations Accounts Manager - International Clients
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
THE OPPORTUNITY
Relay is hiring an Operations Account Manager to own and strengthen the day-to-day operational relationships with our Chinese clients and partners across e-commerce platforms, 3PLs, and brokers. Sitting within the Commercial team, you’ll work closely with our Strategic Account Managers to ensure high-volume accounts moving millions of parcels through the UK run smoothly, issues are resolved quickly, and clients feel consistently supported. While the Strategic Account Manager leads on growth and long-term strategy, you’ll act as the operational backbone of the account - connecting clients with Relay’s internal teams, keeping execution on track, and making sure nothing falls through the cracks. In a logistics environment where problems are inevitable, you’ll be the person who preserves trust, maintains momentum, and keeps the operation moving.
WHO WILL THRIVE IN THIS ROLE?
- You...