Operations and Strategy Manager
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
ABOUT THE ROLE
We have 600+ pitstop partners across the UK, and that number is growing fast. Each one needs to be onboarded, kept performing, coordinated with our Middle Mile operation, and supported when things go wrong. Right now, a lot of what makes that work sits in people's heads: tribal knowledge, manual processes, and one-off fixes that don't scale.
This role is about changing that. You'll own the systems side of our Pitstop operation: figuring out how things should work, designing the infrastructure to make them repeatable, and working with product and engineering to actually build it. You won't just be analysing problems. You'll be fixing them in a way that holds at 10x the current scale.
We're looking for someone who thinks in systems, writes with clarity, and gets things built. Prior experience in a fast-moving ops or strategy role is important; so is the ability to hold your own in a...