Operations Manager - Bronx
Nabis is seeking a reliable and motivated Operations Manager to support our downstate New York hub. This individual will be highly organized, demonstrate excellent interpersonal skills, and be motivated to take ownership of their site’s accuracy and efficiency. This role is full-time and may at times include demanding hours. This position requires prior supervisor or manager-level experience in warehouse and/or distribution logistics.
The Operations Manager will report to the New York Operations Manager and will be responsible for maintaining a complete understanding of Nabis’s central warehouse processes and the nuances of enterprise client relationships. The Operations Manager will organize, oversee, and strategize the daily site operations while working closely with other Nabis hubs. They will work cross-functionally to support the streamlining of all new & existing processes. The ideal candidate will thrive in an environment of intense pressure, short deadlines, and ever-changing requirements.
Responsibilities include working holistically with the New York GM, Operations Manager, Supervisors, and Associates to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse. The Operations Manager will track daily team performance and provide feedback and training to associates as needed. They will track and manage daily volume to ensure no disruption in SLA compliance and manage and make progress on all market OKRs and KPIs specifically around DOTIF, quality of service, inventory, and provide a best-in-class experience to our brand and retail partners. Additionally, they will monitor and track the team’s adherence to standard operating procedures (SOP), forecast and monitor staffing needs and schedules of department associates, and collaborate with all departments to ensure regular and productive cross-department communication. The Operations Manager will also provide timely and professional communication to support other Nabis departments and external partner relationships, ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting, manage relationships with vendors and other supply chain partners, and lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction.
Desired skills and qualifications include high empathy, excellent communication skills, and an interest in working directly with a wide array of people. Superior time management and organization, tenacity and adaptability to navigate the evolving demands of working at a high-growth startup, high EQ, low ego, and a willingness to do everything, including manual labor, delegation and project follow-up, and meticulous and detail-oriented. The candidate should have 2+ years of experience within a warehouse or logistics setting, 2+ years of experience managing a team of at least 30+ employees, adaptability and flexibility, familiarity with MS Office and various business software (e.g., ERP, CRM), Monday -- Friday on-site work availability, experience in the Cannabis industry preferred, supply chain/data analysis training or the equivalent work experience, and project management and quantitative analysis expertise.
Compensation and benefits include working at the fastest-growing cannabis startup in the U.S., medical/dental/vision offered to all full-time employees with 75% of employee premium paid by Nabis, and a competitive salary at $70k - $80k depending on experience along with 401k.