Operations Manager, Product & Engineering

ABOUT US

- At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.

- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

- Our co-founders are Bret Taylor and Clay Bavor Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

WHAT YOU’LL DO

- Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives

- Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity

- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned

- Coordinate cross-functional initiatives that span Product, Eng, Design, Brand, Sales, and Ops teams—driving alignment, timelines, and accountability

- Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution

- Analyze operational data and team fee...