Partner Customer Success Manager
Get to Know Us
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.
We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.
Summary
We’re looking for an experienced, mission-driven Partner Success Manager to join our growing team and lead the post-sales experience for our managed service partners. In this role, you’ll act as the strategic and technical advisor to MSSPs and MSPs, helping them succeed in deploying, operationalizing, and delivering value with NodeZero across their customer base. You’ll partner cross-functionally with Sales, Product, Engineering, and Support to amplify partner impact and help scale our presence in the partner ecosystem.
What You’ll Do
- Own the Partner Lifecycle: Serve as the primary post-sales point of contact for a portfolio of MSSP/MSP/GSI partners—guiding them from onboarding and activation to value realization, enablement, and advocacy.
- Drive Adoption & Enableme...