Partner Success Manager
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
Mudflap is looking for a Partner Success Manager to support and grow our network of independent fuel partners. In this role, you'll be the main point of contact for our independent merchants — helping them succeed on the Mudflap platform by driving engagement, resolving issues, and ensuring they see value from the partnership.
You’ll build strong relationships, provide proactive consultation, and work cross-functionally with Ops, Product, Success, Support, and Sales to improve the partner experience. This is an ideal role for someone who’s customer-obsessed, organized, and passionate about helping small businesses thrive.
Expectations (In this role, you will):
- Own the post-launch success of our independent truck stop partners
- Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.
- Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.
- Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
- Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.
- Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.
- Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.
- Maintain accurate record...