Senior Strategic Operations Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

The Sr. Strategic Operations Manager is a high-impact, cross-functional role responsible for driving operational excellence and shaping strategic initiatives across Mudflap. Acting as a “mini GM” for key areas like Fuel, this person owns end-to-end execution – identifying opportunities, leading projects, and scaling processes that improve customer experience, efficiency, and growth.

This role requires a proactive, hands-on operator who can dive into data, generate insights, and turn ideas into action while collaborating closely across Product, Sales, Support, and Operations.

SQL Expectation: Our Operations roles require advanced level SQL proficiency. Candidates should be comfortable working extensively and hands-on in SQL on a daily basis and should expect to complete a SQL assessment as part of the interview process.

Preference for Bay Area or Austin, Open to Remote

We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed.

Expectations (In this role, you will):

- Strong analytical mindset with hands-on SQL experience, using data manipulation to inform and drive strategic decisions

- Leverage data and analyses to develop product-line growth strategies, partnering with internal teams, to strengthen offering, optimize sales funnel, and improve customer engagement for fleets and drivers

- Identify, own, and publish operational OKRs and KPIs, which will drive positive engageme...