Player Development Specialist
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
We seek an enthusiastic, motivated, and dedicated CS/VIP professional to join our team as a Player Development Specialist for ARB Interactive. In this role, you’ll be a key member of our support team, working closely with our Players and CS and VIP management team to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience.
Essential Functions
- Deliver enthusiastic and personalized support to ARB Interactive Prospect and VIP Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.
- Work with CS and VIP Management to share insights regarding player preferences, needs, and making recommendations as needed
- Identify trending topics impacting sentiment for improvements within the broader organization
- Initiate outbound contacts to players including but not limited to low Kustomer CSAT survey responses, VIP survey followup and jackpot follow ups
- Develop deep expertise in ARB Interactive technology, policies, and best practices.
- Communicate effectively with Players, specifically prospect and VIPs, through chat, email, and phone.
- Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution.
- Multi-task across multiple tools or resources while being engaged with Pla...