Pre-Sales Engineer EMEA
Incode Technologies is seeking a Pre-Sales Engineer for the EMEA region to join their rapidly expanding team. As a leading provider of AI-powered identity solutions, Incode is revolutionizing online identity verification to foster digital trust across various industries, including finance, government, retail, hospitality, and gaming. The Pre-Sales Engineer will play a pivotal role in bridging the gap between technical teams and clients, ensuring seamless integration and implementation of Incode's solutions.
In this role, the Pre-Sales Engineer will be responsible for managing customer issues from initial report through resolution, conducting root cause analyses, and implementing measures to prevent future occurrences. They will support Proof of Concepts (POCs), pilots, and full-scale implementations, collaborating closely with engineering and customer success teams. Additionally, the role involves assisting in training sessions for POCs and implementations, contributing to internal and external knowledge bases, and upholding high standards of customer service.
Candidates should possess a Bachelor's degree in Computer Science or a related field, with a minimum of three years' experience in similar roles, preferably within an enterprise SaaS environment. A strong understanding of APIs, SDKs, and cloud computing technologies is essential. Experience with various software designs, languages, and architectures, as well as familiarity with cloud-based software, is highly desirable. Proficiency in English is required, and knowledge of biometrics or identity software is advantageous.
While specific compensation details are not provided, Incode offers flexible working hours and an open vacation policy, promoting a healthy work-life balance. The company is committed to creating a diverse and inclusive work environment, valuing individuals from all backgrounds and walks of life. Reasonable accommodations are available throughout the hiring process to support candidates with specific needs.
Joining Incode means becoming part of a high-performance culture that emphasizes freedom and responsibility, continuous feedback, and professional development. Employees are encouraged to operate with autonomy, akin to founders, while benefiting from the resources of a rapidly scaling company. Incode's mission to shape how billions of people prove their identity online offers employees the opportunity to make a significant impact in the digital trust landscape.