Print Ops Specialist
The Print Operations Specialist at Canva is a contract position within the Print Customer Experience team, part of Canva's Print Operations. This team manages the end-to-end relationship with Canva's global network of print service providers, ensuring smooth print fulfillment and quality oversight. The role is designed for a four-month project, requiring approximately 30–40 hours per week, and is remunerated on a pay-per-output basis.
In this role, the specialist will produce and distribute weekly and monthly operational reports using Looker and Google Sheets. They will draft communications to print service providers to initiate investigations, gather updates, and follow up on open items. Additionally, the specialist will review reports and printer communications to identify anomalies such as volume spikes, missed service level agreements (SLAs), and unresponsive partners, flagging these issues to the relevant Print Service Provider (PSP) manager. They will analyze incoming support contacts to identify trends and recurring patterns, keep shared trackers, dashboards, and documentation up to date in Google Sheets and Canva Docs, and manage competing priorities across multiple PSP managers to deliver outputs.
The ideal candidate should thrive on operational detail and be capable of managing multiple deliverables simultaneously without oversight. They should be a confident written communicator, able to produce clear, professional external communications from verbal briefs or loose guidance. Proficiency in spreadsheet tools is essential, including advanced functions like VLOOKUP, INDEX/MATCH, and pivot tables. The candidate should be proactive, following up before being asked and flagging issues early, and comfortable with ambiguity, translating verbal direction into documented, repeatable outputs.
Compensation details are not specified in the available information.
Canva is a global company redefining how the world experiences design. The Print Customer Experience team is integral to this mission, ensuring that customers receive their printed products reliably and at scale. This role offers an opportunity to contribute to a fast-moving, detail-oriented team that takes pride in keeping operations running smoothly.